At SiamSouq, we are dedicated to providing high-quality products and ensuring your satisfaction with every purchase. Our Warranty Policy is designed to outline the terms and conditions of our warranty coverage, providing you with confidence and peace of mind.
Warranty Coverage:
- All parts sold by SiamSouq are covered by our own warranty protection for a duration of 1 month (30 days) from the time you receive the product.
What is Covered:
- Our warranty covers manufacturing defects and clear malfunctions that occur during normal use.
- If a covered defect is identified, SiamSouq will either repair the item, provide a replacement, or offer a refund, depending on the nature of the issue.
What is Not Covered:
- The warranty does not cover damage caused by improper installation, misuse, neglect, accidents, or unauthorized modifications.
- Normal wear and tear, cosmetic damage, and damage caused by failure to follow product instructions are not covered by the warranty.
Initiating a Warranty Claim:
- To initiate a warranty claim, please contact our customer service team at support@siamsouq.com with your order number and detailed information about the issue.
- Our team will guide you through the warranty claim process, which may include providing additional information or photos to assess the nature of the defect.
Resolution of Warranty Claims:
- SiamSouq reserves the right to determine the appropriate resolution for each warranty claim, including repair, replacement, or refund.
- If a replacement item is not available, we may offer a suitable alternative or issue a refund.
Warranty Duration:
- The warranty period is effective for 1 month (30 days) from the date you receive the product.
- If an item is replaced or repaired under warranty, the original warranty period remains in effect from the date of the original purchase.
Returning Items for Warranty Service:
- Customers may be required to return the defective item for warranty service. Details regarding the return process will be provided by our customer service team.
- Shipping costs associated with returning items for warranty service may or may not be covered by SiamSouq, depending on the nature of the issue.
Exclusions and Limitations:
- SiamSouq reserves the right to exclude certain products or limit warranty coverage based on specific circumstances.
- Customer Acceptance:
- By placing an order with SiamSouq, the customer acknowledges and accepts the terms and conditions outlined in this Warranty Policy.
Contact Information:
- For inquiries or concerns regarding warranty claims, please contact our customer service team at support@siamsouq.com
We appreciate your trust in SiamSouq, and we are committed to ensuring the quality and performance of our products through our warranty coverage.
Thank you for choosing SiamSouq!
Sincerely,
The SiamSouq Team