Customer Responsibility:
Customers are fully responsible for their orders and substitutions, and the provided information is for guidance only.
The responsibility lies with the customer for the correctness of part numbers and chosen spare parts.
Discontinued Parts:
SiamSouq may supply an OEM substitution part if a discontinued part is ordered, with no refunds for cheaper substitutions.
Availability and Order Fulfillment:
Availability of ordered parts is not guaranteed; orders may be partially shipped or canceled.
Refunds for unavailable items cover both the item and relevant shipping charges.
Refunds:
Refunds may only cover the item cost if the item is lightweight and doesn’t affect shipping charges.
Payment and Additional Charges:
Payments cover item and shipping costs only.
Customers are responsible for import duties, taxes, and other charges imposed by the destination country’s courier.
Product Inspection:
Customers permit SiamSouq to inspect products for safety, allowing for the opening and resealing of certain product packaging.
Warranty:
Parts sold by SiamSouq have no manufacturer warranty but are covered by SiamSouq’s own warranty for 1 month (30 days) from the customer’s receipt of the product.
Customers are entirely responsible for ordering items and their substitutions from SiamSouq. Information regarding spare parts and substitutions is provided solely for customer awareness. In instances where a customer orders a discontinued part, SiamSouq reserves the right to provide an OEM substitution part number, and no refunds will be given if the substitution is priced lower.
Please double-check the part number before placing an order. When customers place orders for spare parts or substitutions, they assume full responsibility for the accuracy and suitability of the part numbers. SiamSouq is NOT liable for any errors made by customers in part numbers or spare parts ordered.
The availability of all ordered parts is not guaranteed by SiamSouq. Orders may be either canceled or partially shipped. Refunds will be issued for items that are unavailable, covering both the item and relevant shipping charges.
Payments made are exclusive to item and shipping costs. Customers bear full responsibility for any import duties, taxes, fees, and charges (including brokerage, administration, airport handling, and import fees) that may be imposed by the destination country’s courier company, if applicable.
By confirming these terms and conditions, customers consent to SiamSouq opening and inspecting the product for safety reasons. Warehouse members of SiamSouq may open and re-seal product packaging.
By placing an order with SiamSouq, the customer acknowledges and accepts all the terms and conditions and the refund policy.