At SiamSouq, we are committed to providing a seamless and efficient shipping experience for our customers. Our Shipping Policy outlines the key details regarding shipping methods, timeframes, costs, and international shipping.
Order Processing Time:
- Orders are typically processed within 7-14 business days after payment confirmation.
- Processing time may vary based on product availability and order volume.
Shipping Methods:
- FedEx, DHL, ARAMEX, are usually the preferred methods of shipping but in some cases the customer may decide to ship their order by sea (using LCL, 20ft Container, 40ft Container depending on the size of the order)
- We offer standard shipping and expedited shipping options.
- Expedited shipping is available for an additional fee.
Shipping Costs:
- Shipping costs are calculated based on the weight and volume of the items in your order and your location.
- The total shipping cost will be displayed during the checkout process before payment is finalized.
International Shipping:
- We offer international shipping to various destinations.
- International shipping costs are calculated based on the destination and the weight/volume of the items.
- Customers are responsible for any import duties, taxes, fees, and charges (including brokerage, administration, airport handling, and import fees) imposed by the destination country.
Shipping Confirmation and Tracking:
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- You can track the status of your shipment on our website or the courier’s platform.
Shipping Restrictions:
- Some items may have shipping restrictions due to size, weight, or destination regulations.
- Customers will be notified during the checkout process if any restrictions apply to their order.
Undeliverable Packages:
- If a package is undeliverable due to an incorrect address provided by the customer, refusal to pay customs duties, or other reasons, the customer will be responsible for the reshipping costs.
Shipping Delays:
- While we strive to meet delivery timeframes, unforeseen circumstances such as customs clearance, extreme weather, or other external factors may cause delays.
- SiamSouq is not liable for shipping delays beyond our control.
Address Changes:
- Customers are responsible for providing accurate and complete shipping information during the checkout process.
- Changes to the shipping address after the order has been processed may incur additional fees.
Lost or Stolen Packages:
- SiamSouq is not responsible for lost or stolen packages after they have been marked as delivered by the courier.
- Customers are advised to contact the courier directly to resolve such issues.
Contact Information:
- For inquiries or concerns regarding shipping, please contact our customer service team at support@siamsouq.com
We strive to make your shopping experience with SiamSouq as smooth as possible. If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team.
Thank you for choosing SiamSouq!
Sincerely,
The SiamSouq Team