At SiamSouq, we value our customers and aim to provide a seamless and transparent shopping experience. Our Refunds and Returns Policy is designed to ensure your satisfaction with our products. Please read the following guidelines carefully:
Eligibility for Returns
- We accept returns only for damaged, defected, or missing parts. We do not provide any refunds or returns for Change of Mind.
- If you have received damaged, defected, or missing parts, immediately contact our team and we will be happy to provide a replacement or refund for the part within 14 days of the receiving date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
How to Initiate a Return
- To initiate a return, please contact our customer service team at support@siamsouq.com.
- Provide your order number, the reason for the return, and any relevant details.
- Our customer service team will guide you through the return process.
Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return meets our eligibility criteria, your refund will be processed. Refunds will be issued to the original method of payment.
- Please allow 7-14 business days for the refund to reflect in your account.
Non-Returnable Items:
- Certain items are non-returnable, including:
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 14 days after the receiving date.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team.
Shipping Costs:
- Customers are responsible for return shipping costs, unless the return is due to our error.
- Original shipping costs are non-refundable.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
- We may request photos or additional information to assess the issue.
- A replacement or refund will be processed for damaged or defective items.
Refusal of Returns:
- SiamSouq reserves the every right to refuse returns that do not meet the specified criteria
Cancellation Policy:
- Orders can only be canceled within 12 hours of placement. Once an order has been processed, it cannot be canceled.
Customer Acceptance:
- By placing an order with SiamSouq, you acknowledge and accept the terms of our Refunds and Returns Policy.
We aim to make the returns process as straightforward as possible. If you have any questions or concerns, please contact our customer service team for assistance.
Thank you for choosing SiamSouq.
Sincerely,
The SiamSouq Team