At SiamSouq, we strive to offer a variety of secure and convenient payment options for our customers. Our Payments Policy outlines the accepted payment methods, security measures, and important details related to transactions.
Accepted Payment Methods:
- Credit/Debit Cards: We accept major credit and debit cards, providing a secure and convenient payment option for our customers.
- PayPal: Customers can use their PayPal accounts to complete transactions securely.
- Wise (formerly TransferWise): For international customers, we offer the option to make payments through Wise for a more cost-effective and efficient cross-border transfer.
- Western Union, Moneygram: We accept payments via Western Union and Moneygram. Please contact our customer service team for specific instructions.
- Telegraphic Transfer (TT), International Bank Transfer: Customers can make payments through traditional bank transfers. Bank details will be provided upon request.
- Local Thai Bank Transfer: Customers in Thailand can opt for a local bank transfer. Contact our customer service team for bank details.
- Crypto Payments: In some rare cases, we might be able to accept cryptocurrency payments. Contact our customer service team for more information and to discuss cryptocurrency payment options.
- Cash Payments in Thailand or U.A.E.: For customers located in Thailand or the United Arab Emirates, we may be able to accept cash payments. Please coordinate with our customer service team for further details.
Payment Security:
- All online transactions are processed through secure, encrypted channels to safeguard your payment information.
- SiamSouq does not store or retain sensitive payment details after a transaction is completed.
Payment Confirmation:
- Customers will receive a payment confirmation email once the transaction is successfully processed.
- For bank transfers and other non-immediate payment methods, orders will be processed upon confirmation of payment by our financial department.
Currency:
- All transactions are processed in the currency specified during the checkout process.
- For international payments, currency conversion fees may apply, and the customer is responsible for any associated fees charged by their payment provider.
- Failed Transactions:
- In the event of a failed transaction, customers are advised to check their payment details, account balance, and contact their payment provider for assistance.
Refund Policy for Payments:
- Refunds will be issued to the original payment method. Please refer to our Refunds and Returns Policy for detailed information on the refund process.
Import Duties, Taxes, and Fees:
- Payments made are exclusive to item and shipping costs. Customers bear full responsibility for any import duties, taxes, fees, and charges (including brokerage, administration, airport handling, and import fees) that may be imposed by the destination country’s courier company.
Contact Information:
- For inquiries or concerns regarding payments, please contact our customer service team at support@siamsouq.com.
By placing an order with SiamSouq, the customer acknowledges and accepts all the payment terms and conditions.
We appreciate your trust in SiamSouq, and we strive to ensure that your payment experience is secure, reliable, and tailored to your preferences. If you have any questions or need further assistance, please feel free to reach out to our customer service team.
Thank you for choosing SiamSouq!
Sincerely,
The SiamSouq Team