FAQs

SiamSouq specializes in providing a comprehensive selection of genuine and OEM automotive spare parts. Our inventory caters to the diverse needs of automotive enthusiasts, mechanics, and car owners.

Placing an order with SiamSouq is easy. Simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to provide necessary information, confirm your order, and complete the payment process.

Orders can be canceled within 12 hours of placement. Once an order has been processed, it cannot be canceled. For cancellation requests, please contact our customer service team at support@siamsouq.com

We accept various payment methods, including Credit/Debit cards, Paypal, Wise, Western Union, Moneygram, Telegraphic Transfer (TT), International Bank Transfer, For some rare cases we might also accept Crypto Payments and Cash Payments in Thailand or U.A.E.
Your payment details are processed securely to ensure a safe transaction.
Please refer to our Payments Policy page for detailed information.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or the courier’s platform.

Please refer to our Shipping Policy page for more information.

Our Returns and Refunds Policy is designed to ensure your satisfaction. Please refer to our dedicated Returns and Refunds Policy page for detailed information on eligibility, initiation, refunds, and more.

Payments made are exclusive to item and shipping costs. Customers bear full responsibility for any import duties, taxes, fees, and charges (including brokerage, administration, airport handling, and import fees) that may be imposed by the destination country’s courier company. If you wish to know what are those charges in advance, please reach out to your local DHL/Fedex/ or the specifiic shipping company’s office before placing the order.
Please refer to our Payments Policy page for detailed information.

All parts sold by SiamSouq come with our own warranty protection for 1 month (30 days) from the time you receive the product.
For more details, please refer to our Warranty Information.

For any inquiries, assistance, or concerns, you can contact our customer service team at support@siamsouq.com Our team is here to help you.

SiamSouq has a strict ‘NO to Counterfeit Parts’ policy. Counterfeit parts pose risks to safety and reliability. We stand firm in providing only genuine, reliable, and high-quality automotive parts.

No, Please note that we do not accept returns for change of mind. We encourage our customers to carefully consider their purchases and reach out to our customer service team for any assistance or clarification before completing their order. At SiamSouq, we prioritize transparency and customer satisfaction. Our commitment is to provide accurate product information and support to ensure you make informed decisions.
Refer to our Returns and Refunds Policy for more details.

We prioritize the security and privacy of your personal information. Please refer to our Privacy Policy to understand how we collect, use, and protect your data.

Yes, we offer wholesale and bulk purchasing options. Contact our customer service team for more information on discounts and wholesale orders.

If you receive a damaged or defective item, please contact us immediately. We may request photos or additional information to assess the issue, and a replacement or refund will be processed accordingly.

SiamSouq is actively exploring eco-friendly packaging solutions and environmentally conscious business practices to contribute to a greener future. We are committed to environmental responsibility.

SiamSouq does not offer installation services. We recommend consulting with a qualified professional or your vehicle’s manufacturer for proper installation guidance.

Our inventory is extensive and covers a wide range of vehicle makes and models. However, it’s essential to verify compatibility by checking the product details and consulting your vehicle’s specifications.

In the rare event that you receive the wrong item, please contact our customer service team immediately. We will guide you through the return process and ensure you receive the correct item promptly.

Once an order is confirmed, you can only make changes to your shipping address within 24 hours of the payment. No changes to the shipping address can be made after this time period. Please double-check your shipping information during the checkout process to avoid any issues.

Yes, we offer expedited shipping options for an additional fee. During the checkout process, you can select the expedited shipping option that best suits your needs.

To receive updates on promotions and discounts, you can subscribe to our newsletter on the website. Additionally, follow us on social media for the latest news and exclusive offers.

Please double check the part number before placing an order. When customers place orders for spare parts or substitutions, they assume full responsibility for the accuracy and suitability of the part numbers. SiamSouq is NOT liability for any errors made by customers in part numbers or spare parts ordered. No refunds or returns will be offered if you ordered the wrong part or it doesn’t fit your vehicle. Please refer to our Returns and Refunds Policy for detailed information on eligibility and procedures.

While we offer international shipping, there may be restrictions on certain items depending on your location. Please check our Shipping Policy and check the import restrictions of your country before placing an order.

To initiate a warranty claim, contact our customer service team with your order number and details of the issue. We will guide you through the warranty claim process and work towards a satisfactory resolution.
For more details, please refer to our Warranty Information.

We prioritize the security of your online transactions. SiamSouq employs industry-standard encryption and security measures to protect your payment information.
For more details, refer to our Security and Privacy Policy.